HAYS is seeking an experienced individual with a Customer Service background to fill the temporary employment for Website Support Officer.
This well established State Government Organisation desires to hire an experienced Customer Service Agent for the position of Website Support Officer as apart of Live Chat Operation.
Your New Company
In 2015 the Victorian Government propelled the Victorian Energy Compare website to give an autonomous, far-reaching and reliable energy value evaluation service.
The website enables customers to intuitively investigate and comprehend their electricity utilization and to compare energy offers to discover offers that better addresses their issues
The Role Of HAYS Website Support Officer
HAYS Website Support Officer will especially offer support to website users through the online support tool, responding to emails and other means of engagement.
This role is primarily responsible for staffing a chatbot so as to aid and provide guidance on navigating the Energy Compare website.
Assisting with giving feedback to the management team of ongoing issues, improvements, and giving consumer feedback.
This is a peculiar role within the Energy Sector Reform division, as it directly deals with the public on a daily basis. The position may also involve shift work, in response to extended hours of operation.
HAYS Website Support Officer Accountabilities:
- Staff the LiveChat application by rendering customer service support while they navigate the website
- Act as customer service support via e-mails and other communications medium such as LiveChat out of hours messages
- Give consumers issues feedback and ideas about Victorian Energy Compare.
- Provide support to the Engagement Team so as to prepare for community engagement sessions.
What You’ll Need To Succeed
The successful applicant will have customer service experience and communication skills with a strong consumer focus.
Ability to identify a problem and solve them quickly, exhibit planning and organizing skills, as well as a strong understanding of the retail energy market and regulatory experience, is preferred.
Working with us mean that you will enjoy the benefits of a very comfortable hourly rate, excellent CBD location, as well as ongoing support and training in a collaborative environment. See how you can apply for Australia Visa.
To Apply Now!
If you’re interested in this position of HAYS Hiring Website Support Officer, click ‘apply now‘ to forward an updated CV in Word Doc format, or call Linda King for a private discussion on your career.
You can choose from suitable Australian Visa travel options available. Please note that only successful candidates with Government experience will be contacted.